ReKnock
Terms & Conditions
Last updated: August 2026
These terms govern your use of ReKnock ("ReKnock," "we," "us"), operated from getreknock.com. By creating an account or using the service, you agree to them.
The service
ReKnock helps contractors follow up on quotes by sending automated text messages to the homeowners they quoted, and by routing homeowner replies back to the contractor by email and in the ReKnock inbox. Follow-ups are sent from a dedicated texting number and stop as soon as the homeowner replies.
SMS program terms
By providing a mobile number, you agree to receive text messages related to your quote. Message frequency varies (a typical follow-up is about four messages over three weeks per quote). Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Carriers are not liable for delayed or undelivered messages. How consent is collected and the exact opt-in wording are described on our text message program & consent page, and how we handle this data is described in our Privacy & texting policy, including that mobile information is never shared with third parties for marketing.
Contractor responsibilities
If you use ReKnock to text your customers, you confirm that each person you add requested a quote or estimate from your business, gave you their mobile number, and agreed to receive text messages about that quote. You are responsible for the contacts you upload, the consent you collect, the content you approve, and your compliance with applicable messaging laws, including the TCPA.
ReKnock is not a cold outreach platform. Do not use ReKnock for marketing blasts, purchased lists, scraped numbers, third-party lead lists, trade show lists, unrelated promotions, or anyone who has not directly requested a quote from your business and consented to quote-related text follow-up.
Examples
Allowed use
A homeowner asks your roofing company for an estimate, gives you their mobile number, and agrees that you can text follow-ups about that estimate. You enter that quote into ReKnock.
Not allowed
You buy or scrape a list of homeowners, upload old leads who never consented to text follow-up, or message prospects who did not request a quote from your business.
Consent records
Before you start a ReKnock follow-up sequence, you must actively confirm the contact consent statement shown in the product. ReKnock may record the attestation, timestamp, source, and consent wording version. We may suspend or terminate accounts that cannot support the consent they claim or that put carrier approval, deliverability, or other customers at risk.
Billing
ReKnock starts with a $1 first week, then bills at your selected plan rate. Billing is handled by Stripe. If you reach your plan's monthly quote allowance, existing follow-up sequences continue, but new quotes cannot be enrolled until the next usage period or an upgrade. You can cancel anytime from the billing portal; cancellation stops future charges and automated sending.
Acceptable use
Do not use ReKnock to send unlawful, deceptive, harassing, or unsolicited messages. We may suspend accounts that put our messaging reputation or other customers at risk.
Disclaimer
ReKnock is provided "as is." We work hard to deliver messages reliably but cannot guarantee delivery, carrier behavior, or specific business results. To the extent allowed by law, our liability is limited to the amount you paid us in the prior three months.
Contact
Questions about these terms: hello@getreknock.com